Santam is best identified by its trademark big yellow umbrella. But it`s far
more than just a successful advertising and marketing ploy. The umbrella
literally represents the kind of short-term insurance that the company offers.
It specialises in asset insurance - in other words, in covering your
possessions, from cars to household contents, businesses, farming equipment and
more unusual individual possessions.
Santam has an excellent and well-established pedigree, having been in
operation for close to 90 years. Over the decades it has grown from a smallish
company to a financial services giant, that still focuses on personal insurance,
while branching out into the commercial sector. Being such a large insurance
provider, it uses a vast network of brokers to market its products and bring
them to the person in the street. This network accounts for up to 95% of all the
company`s business. It has also partnered with a number of other insurance
providers to be able to offer even more insurance packages and services,
especially in certain business niches like medical, maritime, engineering and
aviation insurance.
Santam Insurance Website
On the Santam Insurance website you can find out more about the company's products, manage your existing policy or submit a claim.
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The way the company operates to provide you with insurance is to allow its
products and services to be managed by the brokers, supported by the its own
call centres. So you deal with your broker, but you also have access to the
company service backbone. You can also take advantage of the more than 60
company offices in all the major centres as well as in outlying areas of the
country. Add to this an network of intermediaries that numbers roughly 7 500,
and you can appreciate the level of coverage and service available. You can also
appreciate how the company has managed to capture, maintain and service
approximately 20% of the total short-term insurance market in South Africa.
With the advent of more modern technology, like high tech call centres and
the Internet, service and support levels have risen even higher. You can now
arrange insurance, make claims and track these claims by phone or online.
When it comes to products and services, Santam certainly has the market
covered. Its offerings include individual personal insurance, insurance for
commercial concerns, insurance for large corporates, and insurance for business
people like farmers, and those with more unusual insurance needs. Probably its
most well-known and popular product is a good example of its personal insurance
line - the familiar Multiplex. It`s a perfect example of the flexibility that
you`re offered with Santam - you can choose the articles that you want to
insure, and your policy and premiums are tailored accordingly.
You can also extend your policy with add-ons, and you get rewards for
responsible risk management and lack of claims.
PRODUCTS
- Personal insurance
Flexible insurance policies covering household contents, personal
possessions, vehicles, watercraft, personal liability, family protection and
all-risk cover.
- Commercial insurance
A variety of different insurance policies and services for businesses. This
includes general commercial insurance, as well as specialist insurance:
general agricultural insurance, insurance for medical and dental
professionals, viticultural insurance, transport insurance and litigation
insurance.
- Corporate insurance
Covered here are property, motor insurance, casualty insurance and risk
management insurance. This cover includes property damage, business
interruption and motor fleet insurance.
- Specialised insurance
Partnerships with other insurers allow the company to offer personal and
group insurance against motor, accident, contingency and medical
contingencies. It also includes professional indemnity insurance and
malpractice insurance. There`s also maritime insurance, aviation insurance
and engineering projects insurance.
BEE AND CSI INFORMATION
In addition to its legal compliance with BEE regulations, as befitting a
leading South African financial services company, Santam is also deeply involved
in CSI initiatives. Broadly, these cover skills development, resource provision,
financial support and mentoring. The company`s cornerstone belief is in direct
involvement, rather than simple financial provision. The key corporate
approaches are transfer of skills, education and capacity building.
CONTACT DETAILS
Personal Insurance Call Centre: 0860 726 826
Head Office Telephone: +27 21 915-7000
Head Office Fax: +27 21 914 0700
Email: info@santam.co.za
Postal Address:
PO Box 3881
Tyger Valley
7536
Head Office Address:
1 Sportica Crescent
Tyger Valley
Bellville
7530
URL: www.santam.co.za
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